Return & Refund Policy
At Dilbaro Foods, we take great care in preparing and packing our products. Since we deal in food items, we follow a strict return and refund policy to ensure hygiene and quality.
Returns
- Returns are accepted only in case of defective, damaged, or incorrect products delivered.
- Due to the perishable nature of food products, returns are not accepted for non-defective items.
- Any issue must be reported within 24 hours of delivery with clear photos/videos of the product and packaging.
Exchanges
- We accept exchanges only for defective or damaged products.
- Once the issue is verified, a replacement will be shipped at no additional cost.
Refunds
- Refunds are applicable only if a replacement is not possible.
- Approved refunds will be processed to the original payment method within 5–7 business days.
Non-Returnable Items
- Opened, used, or partially consumed products
- Products damaged due to improper handling after delivery
- Items without original packaging
Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, cancellation requests will not be accepted.